Before you begin working through the course content, you need to make sure the computer you are using is configured properly for the multimedia that you will encounter. Below are specifications and tests to help make sure everything is in working order.
For this course, we recommend the minimum technical requirements outlined on the World Campus Technical Requirements page, including the requirements listed for same-time, synchronous communications.
Access to a reliable Internet connection is required for this course. A problem with your Internet access may not be used as an excuse for late, missing, or incomplete coursework. If you experience problems with your Internet connection while working on this course, it is your responsibility to find an alternative Internet access point, such as a public library or Wi-Fi ® hotspot.
This site is considered a secure website, which means that your connection is encrypted. We do however link to content that isn't necessarily encrypted. This is called mixed content. By default, mixed content is blocked in Internet Explorer, Firefox, and Chrome. This may result in a blank page or a message saying that only secure content is displayed. Follow the directions below to view the mixed content.
In “Permissions” Menu, select “allow” for specific media content you are trying to access.
Click the shield icon to the right of the address bar.
In the icon dialog box, click "Load anyway."
- Internet Explorer
Scroll to the bottom of the screen and click "Show all content."
Movies and Videos
We have YouTube video material in many of the lessons in this course. Chances are pretty good that you already use a Web browser that is configured to view YouTube videos, but to be safe, here is a "test" file that you should try out now to make sure you won't have problems later in the course. If this video (2:30) runs smoothly for you, then you're ready to go. If you can't get the video to play on your computer, then please refer to the steps at the bottom of this page to troubleshoot your problem.
Video: How Online Learning Works at Penn State World Campus (2:29)
Having trouble? Troubleshooting tips...
Request Help. If you still have not had any success, then it is time for you to contact the HelpDesk. University Park or Commonwealth Campus students should contact the IT Service Desk, and World Campus students should contact the Outreach Helpdesk. It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance. Try to include information such as:
- the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
- the date and time when your problem occurred;
- any other pertinent information (whether the problem happens consistently and always in the same way, etc.).