Print Before you begin working through the course content, you need to make sure the computer you are using is configured properly for the multimedia that you will encounter. Below are specifications and tests to help make sure everything is in working order.
QuickTime (.mov and .mp4) video
We have video material for many of the lessons in this course. Chances are pretty good that you already use an app or Web browser that is configured to open these up, but to be safe, here is a "test" file you should try now to ensure you won't have problems later. If this file runs smoothly for you, then you're ready to go. If you can't get it to play on your computer, then please refer to the steps at the bottom of this page to troubleshoot your problem.
a screencast in which I describe the layers of the Earth
Having trouble? Troubleshooting tips...
- Step 1: Install a New Plugin. If you are not able to play the files, start by installing (or re-installing) QuickTime (linked).
- Step 2: Request Help. If you still have not had any success, then it's time for you to contact the Outreach Help Desk. It is in your best interest to be as specific as you can. Vague descriptions of a problem only delay assistance. Try to include information such as:
- the specific course page, quiz question, etc. you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen
- The date and time your problem occurred
- Any other pertinent information (does the problem happen consistently and always in the same way, etc.)