Help!

Getting Help

Sometimes questions arise as to whom to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.

For general questions about the course content and activities...

If you have any questions about the course content or activities, at any point in the course, please post them to our Questions? discussion forum (instead of using private email), located in Canvas (General Questions Forum). That way everyone can benefit from seeing the question and the answer! I will check that discussion forum at least once per day, Monday through Friday, to respond. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!

For questions of a personal nature...

If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact me by email, via Canvas, anytime. I usually am able to respond within 24 hours. Although email correspondence is preferred, students may also contact me by telephone or text (814-441-5822) from 9.00 a.m. to 5.00 p.m. EST, Monday through Friday. If you are in a different time zone please email and I can make arrangements to "meet" with you at a mutually agreeable time online. You should expect that all messages will be received and answered within 24 hours, but, in rare cases, it may take me longer to get back to you.

I will conduct Weekly Online Office Hours. Day & Time will be established after the semester starts. I will review the current lesson to help you prepare for the Quiz and participation. If there are any other questions or concerns about the course, this is a great opportunity to ask and have a realtime conversation. Please do not be logged into any Canvas activities while logged in to the online meeting room. Anything submitted while logged into the online meeting room will not be accepted and you will receive a zero for that activity.

Here is the Link

https://meeting.psu.edu/kgh127 - use your PSU login (same as Canvas)

For technical questions related to this website...

If you experience any difficulty in using this website, please send an email to the site editor for assistance.

For technical questions related to Canvas...

If you experience technology problems of any kind (course website, Canvas), please contact the Outreach Help Desk.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance. Try to include information such as:

• the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
• the date and time when your problem occurred;
• any other pertinent information (does the problem happen consistently and always in the same way, etc.).

A member of the Outreach Help Desk will be in contact with you to assist you.