Sometimes, questions arise as to whom to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.
For general questions about the course content and activities...
If you have any questions about the course content or activities, at any point in the course, please post them to one of the Discussion Forums (instead of using private e-mail), located in Canvas. That way, everyone can benefit from seeing the question and the answer! That forum will be checked at least once per day, Monday through Friday. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!
For questions of a personal nature...
If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact the instructor via Canvas at any time. A member of the instructional team is usually able to respond within 24 hours.
For technical questions related to Canvas...
If you experience any problems with Canvas, especially those occurring during graded assignments, please report them to Canvas Support, preferably AT THE EXACT MOMENT that they occur. That way, the Canvas Support team will be able to validate glitches and fix system problems as they occur. If you are a University Park or Commonwealth Campus student, please contact Canvas Support. If you are a World Campus student, please contact the Outreach Helpdesk for assistance with Canvas.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance. Try to include information such as:
- indicate the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
- the date and time when your problem occurred;
- any other pertinent information (does the problem happen consistently and always in the same way, etc.)
A member of Canvas support will be in contact with you to assist you.