PrintGetting Help
Sometimes questions arise as to whom to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.
For general questions about the course content and activities...
If you have any questions about the course content or activities, at any point in the course, please post them to one of the Discussion Forums (instead of using private e-mail) in Canvas (Penn State) or D2L (Colorado Mesa). That way, everyone can benefit from seeing the question and the answer! That forum will be checked at least once per day, Monday through Friday. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!
For questions of a personal nature...
If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact "All Faculty" by e-mail, via Canvas (at Penn State) or D2L (Colorado Mesa) anytime. A member of the instructional team is usually able to respond within 24 hours.
For technical questions related to Canvas
If you experience technical problems in Drupal (course content), please contact your Instructor. If you are a World Campus student and experience technology problems in Canvas please contact the World Campus Help Desk. If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance, try to include information such as:
- The specific course page, quiz question, etc. you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen.
- The date and time when your problem occurred.
- Any other pertinent information (does the problem happen consistently and always in the same way, etc.).
A member of the Help Desk will be in contact with you to offer assistance.
Note:
All official administrative communications from the Penn State World Campus are sent to students' Penn State e-mail accounts. Be sure to check your Penn State account regularly or forward your Penn State e-mail to your preferred e-mail account, so you don't miss any important information.
For technical questions related to D2L
You can find resources at Colorado Mesa University Help Desk