Sometimes questions arise as to who to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.
For general questions about the course content and activities
For any question which you would raise your hand to ask in a traditional class, please post that to the General Questions and Discussion forum in Canvas so that your classmates can also benefit from seeing our discussion regarding its answer.
For questions of a personal nature
For questions which are more personal in nature, please contact your instructor through the course e-mail system in Canvas.
For technical questions related to this website
If you experience any difficulty in using this website, please send an e-mail to the site editor for assistance. Be sure to include the course name and number in your communications.
For technical questions related to Canvas
To learn more about how to use Canvas, check out the Penn State's Canvas Learning Center.
If you experience any problems with Canvas, especially those occurring during graded assignments, please report them to Technical Support, preferably immediately after they occur. That way, the Canvas Support team will be able to validate glitches and fix system problems as they occur. If you are a University Park or Commonwealth Campus student, please contact Canvas Support. If you are a World Campus student, please contact the Outreach Helpdesk for assistance with Canvas.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem delay assistance. Try to include information such as:
- the specific course page, quiz question, etc. that was involved;
- what you attempted to do when that failed;
- the exact language of any error message displayed on your screen;
- the date and time when your problem occurred; and
- any other pertinent information (if the problem happens consistently, etc.).
A member of Canvas Support will be in contact with you to assist with the problem.
All official administrative communications from the Penn State World Campus are sent to students' Penn State e-mail accounts. Be sure to check your Penn State account regularly, or forward your Penn State e-mail to your preferred e-mail account, so you don't miss any important information.