GEOG 481
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Where to Go for Help

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If you have technical problems with any of the learning environments or course elements, there is help available:

  • Canvas: The World Campus Help Desk can be contacted by chat, e-mail or phone.
  • ZOOM: The World Campus Help Desk can be contacted by chat, e-mail or phone.
  • VOICETHREAD: The World Campus Help Desk can be contacted by chat, e-mail or phone.
  • ESRI SOFTWARE: To get help with installation and use of Esri software please contact psulss@psu.edu to open up a support ticket. Please use the subject line “Requesting Esri Support Ticket.” After your ticket is created it will be assigned to one of Penn State’s technical support representatives.
  • Other course software or content: contact your instructor.

Regardless of the type of problem, it is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem delay assistance. Try to include information such as:

  • the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
  • the date and time when your problem occurred;
  • any other pertinent information (does the problem happen consistently and always in the same way, etc.).