GEOG 596i/596k
Independent Study in Geospatial Intelligence

Getting Help

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Sometimes questions arise as to who to contact about a certain issue, generally the following are the best options.

Discussion Forums (in Canvas)

  • For discussing, collaborating, and asking questions on projects and general course issues.

Email (in Canvas)

  • First off, MAKE SURE YOU USE "Canvas" TO EMAIL YOUR INSTRUCTOR.
  • Check the relevant discussion forum first to see if your question might have already been answered!
  • Email Instructor with questions regarding a graded quiz or a specific issue unique to a student's situation.

Reporting Technical Problems

If you experience technology problems of any kind (course website or Canvas) please contact the World Campus Help Deskhttp://student.worldcampus.psu.edu/technical-support.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance, try to include information such as:

  • The specific course page, quiz question, etc. you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen.
  • The date and time when your problem occurred.
  • Any other pertinent information (does the problem happen consistently and always in the same way, etc.).

A member of the World Campus Help Desk will be in contact with you to offer assistance .

Note:

All official administrative communications from the Penn State World Campus are sent to students' Penn State e-mail accounts. Be sure to check your Penn State account regularly or forward your Penn State e-mail to your preferred email account, so you don't miss any important information.