Effective quality management has the potential to make a project shine. Ask an end user if the product was delivered on time, on budget, or included all of the products within its scope, and the best answer you can probably hope for is "yes." Ask the same end user about the quality of the product, and a happy customer is given the opportunity to extol the merits of your exemplary work. Quality Management is a PMI Project Knowledge Area. Quality cannot be ignored and should be embraced in project management. We will look at methods and metrics to make quality part of the planning and implementation processes of a project.
By the end of this lesson, you should be able to:
See the checklist page for readings, quiz, and assignment work in this Lesson.
If you have any questions or would like to brainstorm ideas, please contact the instructor by phone or email. Also, feel free to communicate with your fellow students via the Discussion Forum or email.