Getting Help
General Course Questions and Comments
Use the Throughout the Course: Questions & Comments Discussion Forum to ask questions about lessons and general course issues. While you are there, feel free to answer questions posted by classmates if you are able to help.
- Please make sure you use Canvas to email your instructor(go to the Inbox in Canvas).
- Email the instructor with questions regarding a graded assignment, course content questions, or a specific issue unique to a student's situation.
- Check the Throughout the Course: Questions & Comments Discussion Forum to see if your question might have already been asked and answered.
Reporting Technical Problems
If you are a World Campus student and experience technology problems in Canvas, please contact the World Campus Help Desk. If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance; try to include information such as the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen; the date and time when your problem occurred; any other pertinent information (does the problem happen consistently and always in the same way, etc.). A member of the Help Desk will be in contact with you to offer assistance.
Note
All official administrative communications from the Penn State World Campus are sent to students' Penn State email accounts. Be sure to check your Penn State account regularly or forward your Penn State email to your preferred email account, so you don't miss any important information.