Getting Help in Canvas

Canvas Help

If you experience any problems with Canvas, especially those occurring during graded assignments, please report them to Canvas Support by clicking on the Help (?) icon in the lower left, preferably immediately after the problem occurred. That way, the Canvas Support team will be able to validate glitches and fix system problems as they occur.

It is in your own best interest to be as specific as you can. Vague descriptions of problems delay assistance. Try to include information such as:

• the specific course page, quiz question, etc. that was involved;
• what you attempted to do when that failed;
• the exact language of any error message displayed on your screen;
• the date and time when your problem occurred; and
• any other pertinent information (if the problem happens consistently, etc.).
• A member of Canvas Support will be in contact with you to assist with the problem.