PrintHelpDesk (Technical Support)
Our tech gurus are awake ALL HOURS of the day and night, 7 days a week, to serve you better! As the website says, they are available "to help address any computer or technological concerns you have!"
Who wouldn't want an on-call "geek squad"? You've got it at your fingertips! Your tuition dollars help pay for this service, so take advantage of their knowledge!
I call Tech Support regularly, because, believe it or not, I am not tech-savvy. If I were, I'd certainly make sure the videos that I post to the course didn't show up with my face distorted, mid-word, and showcasing my molars. Tech Support staff are experts and chances are whatever problem you're facing, they've seen it before. They're experts at helping World Campus students that are new to online learning and might need help figuring out apps, widgets, and even hoozywhatsits.
Use the 5-minute rule: If you've spent 5 minutes on trying to find a button that you can't locate or trying to solve a tech issue that you're not sure about, or you can't connect to your psu.edu email inbox, CALL TECH SUPPORT.
Five minutes. Then call in reinforcements via Tech Support. You'll save valuable time and who knows, you may even learn something!
You can contact them by clicking on the Help and Support button on the top of the Student Portal website homepage (top right of the screenshot below) and you'll see their tile listed as an option. After you click, then click on the "IT Service Desk" text in the first paragraph to get to here:
