Sometimes questions arise as to whom to contact about a certain issue. Generally, the following are the best options.
Discussion Forums (in Canvas)
- For discussing, collaborating, and asking questions about lessons and general course issues.
- You may find teaching assistants popping into discussion forums from time to time, but you should expect first and foremost your fellow students, and also the instructor, to respond there.
Conversations (in Canvas)
- First, please make sure you use Canvas to e-mail your instructor (go to the Inbox in Canvas).
- Check the relevant discussion forum first to see if your question might have already been asked and answered!
- E-mail instructor with questions regarding a graded quiz, course content questions, or a specific issue unique to a student's situation.
Reporting Technical Problems
If you experience technology problems in Drupal (course content) please contact your Instructor. If you are a World Campus student and experience technology problems in Canvas please contact the World Campus Help Desk. If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance, try to include information such as:
- The specific course page, quiz question, etc. you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen.
- The date and time when your problem occurred.
- Any other pertinent information (does the problem happen consistently and always in the same way, etc.).
A member of the Help Desk will be in contact with you to offer assistance.
All official administrative communications from the Penn State World Campus are sent to students' Penn State e-mail accounts. Be sure to check your Penn State account regularly or forward your Penn State e-mail to your preferred e-mail account, so you don't miss any important information.