EME 810
Solar Resource Assessment and Economics

Getting Help


As you go through the online course, questions may arise! Who do I contact about a certain issue? Where do I find that person? Here is some information to guide you in seeking answers to your questions.

For general questions about the course content and activities...

If you have any questions about the course content or activities, at any point in the course, please post them to our Questions? discussion forum (instead of using private e-mail), located in the Orientation Module in Canvas. That way everyone can benefit from seeing the questions and the answers! I will check that discussion forum at least once per day, Monday through Friday, to respond. While you are there, feel free to post your own responses if you, too, are able to help out a classmate! It is a good idea to 'Subscribe' for this forum, so that you don't miss any activity. 

For questions of a personal nature...

If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact me by email, via Canvas, anytime. I am usually able to respond within 24 hours. 

For reporting technical problems...

If you experience technical problems with the course content (page access, links, finding assignments) please contact your Instructor.  

If you are a World Campus student and experience technology problems in Canvas, you may contact the World Campus Help Desk.

If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.

It is in your own best interest to be as specific as you possibly can when seeking technical support. Vague descriptions of a problem only delay assistance; talking to a helpdesk representative, try to include information such as:

  • the specific webpage, error message you receive, what you attempted to do when that failed, screenshots;
  • the date and time when your problem occurred;
  • any other pertinent information (does the problem happen consistently and always in the same way, etc.).

A member of the Help Desk will be in contact with you to offer assistance.


All official administrative communications from the Penn State World Campus are sent to students' Penn State email accounts. Be sure to check your Penn State account regularly or forward your Penn State email to your preferred email account, so you don't miss any important information.