Sometimes certain questions arise. Who do I contact about a certain issue? Where do I find that person? Use the information below to guide you in seeking answers to your questions.
For general questions about the course content and activities...
If you have any questions about the course content or activities, at any point in the course, please post them to our Questions? discussion forum (instead of using private e-mail), located under the Modules tab in Canvas. That way everyone can benefit from seeing the questions and the answers! I will check that discussion forum at least once per day, Monday through Friday, to respond. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!
For questions of a personal nature...
If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact me by email, via Canvas, anytime. I am usually able to respond within 24 hours.
Reporting Technical Problems
If you experience technical problems in Drupal (course content) please contact your Instructor. If you are a World Campus student and experience technology problems in Canvas, please contact the World Campus Help Desk. If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.
It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance; try to include information such as:
- the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
- the date and time when your problem occurred;
- any other pertinent information (does the problem happen consistently and always in the same way, etc.).
A member of the Help Desk will be in contact with you to offer assistance.
All official administrative communications from the Penn State World Campus are sent to students' Penn State email accounts. Be sure to check your Penn State account regularly or forward your Penn State email to your preferred email account, so you don't miss any important information.