Meaningful interactions among students and instructors are the hallmark of a successful online class.
Sometimes questions arise as to whom to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.
For general questions about the course content and activities:
If you have any questions about the course content or activities, at any point in the course, please post them to our Discussion Forums in Canvas (Penn State) or in D2L (Colorado-Mesa). That way, everyone can benefit from seeing the question and the answer! That forum will be checked at least once per day, Monday through Friday and once a day on weekends. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!
For questions of a personal nature:
If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact your faculty member via email through the course management system anytime. We guarantee a response within 24 hours.
Whenever you post a message in a forum or send course mail, use a descriptive subject line. Subject lines that include the gist of a question or comment increase the chances that recipients can retrieve the messages we're looking for. Poor subject lines, such as "Question" or "Lesson 1," are useless as search keywords.
The "Getting Help" link in the top menu is a shortcut to the people and resources available to you.