Introductory Meteorology

Getting Help

Asking for help can be a key to success in any course (online or in a classroom). There's no need to struggle and suffer in silence if something confuses you, or you have some kind of technical issue.  We are happy to help!  To help us assist you better (and faster), it's important that you know who to contact and how to contact them when various issues arise.  Therefore, the quick guide below summarizes how to get help:

For general questions about the lesson content and assignments...

Please post these questions to The Classroom discussion forum (instead of using private e-mail), located in Canvas. That way, everyone can benefit from seeing the question and the answer.

For questions of a personal nature...

For questions about quiz/project grades or personal life circumstances, please contact your instructor via Canvas Inbox.  For questions about lab grades, please contact your teaching assistant via Canvas Inbox.

For technical questions...

If you experience technical problems in Drupal (course content) please contact your Instructor.  If you are a World Campus student and experience technology problems in Canvas, please contact the World Campus Help Desk. If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance; try to include information such as:

  • the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
  • the date and time when your problem occurred;
  • any other pertinent information (does the problem happen consistently and always in the same way, etc.).

A member of the Help Desk will be in contact with you to offer assistance.