Penn StateNASA

Getting Help

Sometimes questions arise as to who to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.

For technical questions about the course content and activities...

If you have any questions about the course content or activities, at any point in the course, please post them to our Discussion Forums in Yammer. That way, everyone can benefit from seeing the question and the answer! That forum will be checked at least once per day, Monday through Friday and once a day on weekends. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!

You will need to sign up for a Yammer account using your campus email address

then you can search for this course.

https://www.yammer.com/psu.edu/#/threads/inGroup?type=in_group&feedId=4651913

For questions of a personal nature...

If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact me by e-mail, via Canvas, anytime. I usually am able to respond within 24 hours.

For technical questions related to this website...

If you experience any difficulty in using this website, please send an e-mail to the site editor for assistance.

For technical questions related to Canvas

If you experience technical problems of any kind in Canvas, please click on the Help icon in the lower left corner in Canvas.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance. Try to include information such as:

  • Indicate the specific course page, quiz question, etc. you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen
  • The date and time when your problem occurred
  • Any other pertinent information (does the problem happen consistently and always in the same way, etc.)