Penn State NASA

Getting Help


Sometimes questions arise as to whom to contact about a certain issue and where. Use the information below to guide you in seeking answers to your questions.

For general questions about the course content and activities...

If you have any questions about the course content or activities, at any point in the course, please post them to our Discussion Forums in Yammer. That way, everyone can benefit from seeing the question and the answer! That forum will be checked at least once per day, Monday through Friday, and once a day on weekends. While you are there, feel free to post your own responses if you, too, are able to help out a classmate!

You will need to go to Yammer and sign up for a Yammer account using your PSU email address.

Once you do that, you can search for Earth103, or go directly to the Yammer Earth 103 Course Page.

For questions of a personal or specific nature...

If you have a question that you would prefer not to share with the rest of the class, such as about your grade, you are welcome to contact me by email, via Canvas, anytime. I am usually able to respond within 24 hours.

For technical questions related to this website...

If you experience any difficulty in using this website, please email the site editor for assistance.

For technical questions related to Canvas

If you experience technical problems of any kind in Canvas, please click on the Help icon in the lower left corner in Canvas.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delay assistance. Try to include information such as:

  • indicate the specific course page, quiz question, etc. you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
  • the date and time when your problem occurred;
  • any other pertinent information (does the problem happen consistently and always in the same way, etc.).