Getting Help

Getting Help

All communications pertaining to GEOSC 10 should be carried out within Canvas communications (email). We endeavor to reply to your inquiry within 24 to 48 hours (often sooner) and to inform you in advance of occasions when this response time may be extended. Please remember to make allowances for communications that are sent late-night or during weekends, responses to such inquiries will likely take longer.

• Email: Please use the course e-mail system and address to 'All Teachers' and 'All Teaching Assistants' - If you are not familiar with using Canvas communications, please review the overview of Course Communications in the Course Orientation.

Reporting Technical Problems

If you are a World Campus student and experience technology problems in Canvas, please contact the World Campus Help Desk. If you are a University Park or Commonwealth Campus student, please contact the IT Service Desk.

It is in your own best interest to be as specific as you possibly can. Vague descriptions of a problem only delays assistance; try to include information such as:

• the specific course page, quiz question, etc., you were on, what you attempted to do when that failed, and the exact language of any error message displayed on your screen;
• the date and time when your problem occurred;
• any other pertinent information (does the problem happen consistently and always in the same way, etc.).

A member of the Help Desk will be in contact with you to offer assistance.